Swimava Products are about encouraging active water time for our little ones! Your baby’s health and safety are our highest priorities and we understand these are yours also. We’ve used Swimava Products extensively with our own Baby Ava and enjoyed the benefits first hand. Safety is paramount and we sincerely hope your baby enjoys the same great experiences ours have.
If you’re unhappy with your Swimava we appreciate the opportunity to make things right for you!
We back our Swimava Products with an 17 Month Replacement Warranty against defects and a 30 Day Satisfaction Guarantee where you can return your purchase for any reason.
*Please note our Swimava 30 Day Guarantee & Warranty do not cover return shipping costs.
We ask that you check your proof of purchase and email the Swimava Retailer your purchased from, prior to returning any merchandise. Provide the following:
- 1. Your full receipt proving purchase of your Swimava product (check for the Global Swimava Partner you’ve purchased from to contact them directly).
- 2. The reason for returning or replacing your Swimava product.
- 3. The tracking number for your return posting paid by you. We will refund all return shipping costs only if your purchase is defective.
- 4. Confirm all parts of your purchase are being returned, including original packaging.
- 5. Our 18 Month Warranty offers replacement only. We only ship to your original purchase address.
Returns Asia – Hong Kong (excluding Japan)
SWIMAVA RETURNS ASIA
GENERAL POST OFFICE
CENTRAL, HONG KONG ISLAND
PHONE. +852 8199 0312
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