Tracking numbers are available within 3 business days following your order receipt. Contact us to request your tracking number if you require it. A valid phone number must be provided with your order for tracking to be available.
Request your Tracking Number here
DHL Tracking: (Tracking Number Format 10 digits 9000040866)
FEDEX Tracking: (Tracking Number Format 12 digits 900004086666)
SF Express Tracking: (Tracking Number Format 12 digits 900004086666)
TNT Express Tracking: (Tracking Number Format 9 digits 900004086)
On your purchase we will email you an English PDF version of our Swimava User Guide / Instructions which must be read prior to use of our products. This Swimava Guide is also available online.
We reserve the right to ship only to PayPal verified shipping addresses. We pledge to contact you within 24 hours if we’ve received returned orders to our depots as undeliverable to your order address. We are happy to offer two options for you under these circumstances:
We will resend your order by surface to an alternate shipping address at your cost. It may take up to 15-20 business days to receive your Swimava order.
We will refund your order excluding the shipping fee.
*Please note also, that we do not ship to PO Boxes.
Please Note: All pricing is in USD and does not include any Customs or Import Duty Charges
All orders are normally shipped next business day and arrive within 10-15 business days.
Tracking numbers will be available within 3 business days following order receipt. We use the following postal services:
- SF Express
- TNT Express
All orders are shipped direct from our Hong Kong warehouse. Please note that delivery times may be a little longer for orders placed around public holidays.
**Please note: we cannot be held responsible for postal delays and we always aim to process your order within 2 days of purchase. If your order is delayed, you will need to contact the shipper directly. Request your tracking number 3 business days following order receipt!
- Any delivery dates provided by Swimava are estimates and we reserve the right to make deliveries in instalments.
- A signature may be required on delivery of your order.
- If delivery is unsuccessful, the goods will be returned to our warehouse. In this case, regretfully we may charge for redelivery or redirection of failed orders. This charge will be at your cost only.
- If you have any concerns about our published delivery times, please email us at firstname.lastname@example.org and we will do our best to accommodate you.